Our years of experience has prepared us to deal with certain situations that can happen during a tour. We work hard to make the tour a smooth experience but occasionally unexpected situations may happen. How we prepare as a company shows how we take this seriously.
We understand parents let their children travel and we want them to be reassured we do our job well and we apply our principles from beginning to end. Safety is not a selling feature.
This CAP plan is design in case of the following events:
Students will be briefed at the beginning and during the tour by their GO Leaders and should you elect not to have a GO Leader on your tour with you, these guidelines should be given on a daily basis to your group.
Also each student will be provided with a silicon wristband with an emergency number.
1. Passenger gets lost
It is a minor event that can be dealt with effectively using a simple the recovery procedure. Usually it is due to basic loss of bearing or straying from the group. During the course of the tour the GL will repeat the safety rules. When free or exploration time is granted to the students a very clear perimeter is defined. Or if it is an attraction or museum visit , an appointed time and meeting point is set.
The student count is always important. The organizers and teachers and chaperone must insure that a proper count is done before moving on to the next activity on the itinerary.
For example: In Manhattan if we are in Times Square we would stop at a very wide area ( usually close to 42 / BWay). Many landmarks are clearly visible. A clear indication is giving to stay ( for example ) on Broadway up to 50th st and then back down 7th avenue.
All students will have been given the silicon bracelet ( it will be mandatory to wear it during the tour and optional after the tour is complete)
Once lost, the student must then immediately call this travel emergency ( toll free of course ) number.
It is better to call this number and not the teachers and parents. The first call must be to this emergency number so that we may begin the recovery process.
The students will have been briefed by the GL but the GO office staff will ask the following questions:
Lost passengers are instructed to get to a safe, public place and stay calm. Being calm allows us to think clearly and focus on the task and get the situation resolved rapidly.
2. Passenger injury
Depending on the nature of the injury and if you feel it is critical, at all times call 911.
The key is not to make the situation worse. Stay calm and focused.
Depending on where you are ( and you should be with a friend in group of 4 ) go to a safe place or an adult in a public place.
– Indicate you are with a tour / school group and indicate the number on your wrist band.
– The name of your school
If it is a minor injury and you are not with the group, follow these steps
Occasionally groups have structured free exploration time . If during free exploration time a passenger should get injured, if mobility is not an issue the passenger is instructed to get to a safe, public place :