GO Educational Tours LLC (Customer Agreement)
This Customer Agreement (“agreement”) is made between the Tour Operator (as described below) and the Traveler (herein referred to as “Customer”, “Participant”, “I”, “you”, or “your”). After reading this entire customer agreement, you must indicate your acceptance of the terms and conditions set forth in this agreement by clicking the appropriate box online or sending a signed copy to our office by mail or fax (781.435.0426) for your reservation to be complete.
All packages and related components have been arranged by GO Educational tours, LLC (“GO”), a Massachusetts Limited Liability Company located at 301 North Avenue, Wakefield, MA 01880. GO is responsible for making travel arrangements through independent vendors and suppliers and does not own or operate any airline, hotel, establishment, motorcoach, insurance, tour, or event company or provider that may be included in its package offerings.
Reservations and Payments:
Reservations and payments may be made online atwww.goeducationaltours.com or by phone at 1-855-446-8687 Non-refundable per person deposit amount described in brochure/flier/invoice/website/confirmation is required by due date in order to secure reservation. Deposits, periodic, and final payments are due in our office by the due date associated therewith. Payment due dates vary according to your package and chosen payment plan. Please refer to your web account or invoice for exact payment due dates or contact our office. Failure to make on-time payments may result in cancellation of reservation, loss of first choice of hotel, flight, cruise and/or other transportation, reservation suspension, assessment of a late payment fee or reinstatement fee, and/or removal of all price discounts/adjustments and booking incentives previously applied to your account. Payments may be made by Visa, MasterCard, or Discover credit/debit card on our secure website or by phone and cardholder must agree to the terms and conditions contained herein. Personal checks will be accepted, although reservation is not considered complete and tickets will not be issued until check has cleared and monies have been received by issuing bank.
Reserving a tour package to Canada and within the USA
A 25% deposit is required along with payment of any travel insurance. Final payment is due 60days prior to departure. No trip will depart unless fully paid prior to departure.
Reserving an International Trip -outside of Canada and the Continental USA
A deposit is required at the moment of booking in order to secure your quoted airfare. A deposit will be required to secure the non refundable air portion and the land portion. These may vary and will be indicated on your invoice.
A second deposit of 25% will be required 120 days prior to departure and final payment due 60 days prior to departure.
GO accepts Visa, Mastercard, and Discover credit/debit cards. You may make payments via PayPal, by a credit card online through a PayPal merchant invoice, or by calling our office. Customers paying by credit card must agree to these terms and conditions contained herein and, by doing so, have agreed to waive all chargeback rights.
All package inclusions are listed on your invoice and are subject to terms and conditions contained herein. Air and coach transportation providers, hotel accommodations, and events and locations are subject to change. In the event of a hotel change, equal or upgraded accommodations will be provided.
Changes to Reservation:
Any change made to a reservation once payment has been received must be requested in writing by emailing firstname.lastname@example.org. In most circumstances, GO is subject to the rules and fees of third party vendors and suppliers and therefore change requests are not guaranteed. If the requested change is possible, any fees incurred by the vendor or supplier, as well as an administration fee will be added to the reservation. All name changes will incur a $250 name change fee plus any change fee imposed by airline(s).
Cancellation and Refund Policy:
In the event that the traveler wishes to cancel his/her reservation, requests must be made in writing by email to email@example.com. The following cancellation/refund policy will be followed, unless the optional Travel Protection Plan has been purchased (See paragraph titled “Travel Protection Insurance Plan”):
For Motocoach trips
|Days before departure||Penalty in case of full cancellation|
|+ 42 *||– No penalty other than the indicated non-refundable portions|
|between 41 & 31||– Initial deposit|
|less than 30||– 50% of trip cost|
|Travel Insurance||– No refund|
|Big Ticket entertainment:i.e. Bway shows||– No Refund|
Trips by Air
|Air tickets||– No Refund|
|+91 days||– Deposit is non refundable|
|90 to 61 days||– 50% of trip cost – excluding air|
|within 60 days||– No refunds|
Individual Cancellations for motorcoach trips only
An individual cancellation may be refunded if the group minimum is respected. All group tours are based on a minimum number of passengers. If an individual should need to cancel and the minimum number of paying passengers is respected, the individual will be refunded.
For example. If your price is based on 48 paying students and you have enlisted 50. Should the 50th participants or the 49th cancel,they would be refunded.
Travelers with certain handicaps
Any passenger with incapacities or handicaps or requiring special attention or treatment must submit by a qualified medical person that the person is able to travel. Special needs travelers can be accommodated if sufficient time is accorded to make the necessary arrangements.
If there are passengers with severe allergies it is important to indicate prior to travel. GO cannot insure an hypo allergenic environment.
Proof of Citizenship Required for Travel:
ALL NAMES MUST BE AS THEY APPEAR ON YOUR PASSPORT (first and last names only). All travelers are required to provide proper identification for air travel and/or customs and immigration. US citizens must have a valid passport for travel outside the United States. Non-US citizens must consult their consulate for ID or visa requirements. IT IS YOUR SOLE RESPONSIBILITY TO OBTAIN PROPER IDENTIFICATION/PROOF OF CITIZENSHIP FOR TRAVEL OUTSIDE THE US. Passengers who are denied boarding or entry for improper documentation will not be eligible for a refund of any amount. Visit www.travel.state.gov for information pertaining to required documentation for International travel.
GO is not responsible for any passenger denied entry into foreign countries and any fees incurred by any delays at border crossings.
Fuel-related fees charged by individual airlines and government departure taxes/fees are passed to the tour participant and are subject to change at any time. Any change in these fees will be adjusted accordingly on your account no later than 10 days prior to departure and, in the event of an increase, must be paid in full regardless of whether account was previously paid in full.
All hotel accommodations have been arranged by GO. Hotels may vary by destination, city, and week of travel. GO reserves the right to substitute hotel accommodations of similar quality at any time, given the substituted accommodations are in the same city and destination and with the same arrival/departure schedule. Check-in/check-out times, amenities, and hotel policies vary by hotel.
The type of transportation provided by GO varies by package type, week of travel, group size, and individual preferences. Please check your invoice for details. Private transfers are used for escorted tours when possible, but scheduled service routes may be utilized at times for small groups. In the event that you miss the scheduled departure for any event or transfer, it is your responsibility to arrange transportation to the next arrival/departure point to rejoin the scheduled tour/itinerary. No refunds will be issued for missed transportation. Chauffeured and self-drive packages require specific requests to be determined and agreed upon by you and GO prior to confirming the reservation. It is understood that GO reserves these services through other suppliers and is not responsible for additional standard fees applied by the supplier, or fees that may be charged due to a change in the original reservation or itinerary.
Optional Tours and Excursions:
GO has made arrangements with various suppliers in each destination to offer a variety of optional tours and excursions, in which coupons/vouchers/tickets will be given to you upon purchase. It is your sole responsibility to retain all coupons/vouchers/tickets. No refunds will be given for lost, stolen, or unused coupons/vouchers/tickets.
Unused Tour Arrangements:
No refunds or credits will be provided to participant by GO for any unused accommodations, flights, services, or other package features unless agreed to in writing by both parties. GO strongly recommends that travelers purchase the available Travel Protection Plan, which, in accordance with its terms, may cover trip interruption due to certain medical or family emergencies.
Travel Protection Insurance Plan:
GO strongly recommends the purchase of the available travel protection plan to provide protection to travelers in the event of certain types of trip cancellation, trip interruption, travel delay, emergency medical assistance and transportation, and delayed or lost baggage. See website or brochure for full complete details and terms. Due to the exceptional benefits of this plan, it will be included in all packages unless GO receives notice of cancellation in writing. Insurance premium must be paid with initial deposit to be eligible for benefits. The insurance can not be re-added once it has been declined.
Tour Cancellation by GO:
GO reserves the right to cancel any tour at any time. In the unlikely event that a cancellation of the scheduled tour becomes necessary, GO will notify the participant at the earliest possible time and will provide an alternative option at no additional charge. If the alternative option is not accepted by the participant, GO will provide a full refund of all monies paid to GO, provided the option is declined in writing within 7 days of receipt of cancellation notification. GO is not responsible for cancellations due to circumstances beyond GO’s control, or force majeure (including or similar to political/civil unrest, war or threat of war, riots, closure of airports, or ports, industrial disputes, terrorist activity, natural and nuclear disasters, fire, epidemic or health risk, Acts of God, sickness, breakdown, customs regulations, strikes, hotel overbookings, or adverse weather conditions).
By agreeing to and signing this customer agreement (including a digital signature), the participant hereby agrees to accept and be legally bound by all of the terms and conditions contained herein with no exceptions. I understand that GO (GO educational Tours LLC ) does not own or operate any entity which provides goods or services for my trip including, but not limited to, air carriers, hotels, ground operators, boat or bus companies, restaurants and other establishments, and sightseeing/side excursion tours, nor is GO responsible for any personal injury, property damage, or other loss a passenger incurs on any portion of the tour arising from acts or omissions by said suppliers.
Any costs or fees incurred due to events out of the control of GO and should any extention of the trip be necessary due to weather or other uncontrollable events will be the responsibility of the passengers.
The invalidity or unenforceability of any part of this Agreement, or the invalidity of its application to a specific situation or circumstance, shall not affect the validity of the remainder of this Agreement, or its application to other situations or circumstances. Any provision of this Agreement held invalid or unenforceable only in part or degree will remain in full force and effect to the extent not held invalid or unenforceable.
Claims or Disputes/Arbitration:
In the event of a dispute or claim made by participant concerning, relating or referring to this Agreement, advertisement of tour, tour inclusions, performance of GO, or any claim made against GO, GO will make every effort to resolve said dispute or claim between the individual parties involved. If the dispute or claim can not be resolved between the participant and GO, the participant agrees that any dispute or claim shall be resolved exclusively by binding arbitration according to the then existing rules of the American Arbitration Association in an arbitration conducted in, and governed by the laws of,
Massachusetts, USA. In connection with any action or legal proceeding arising out of this agreement, the parties hereby specifically and knowingly waive any rights that either party might have to demand a jury trial.
By selecting the appropriate button below, this indicates that I have, on the date shown, read and understood this document and I acknowledge that it affects my legal rights and agree to be bound by its terms. By accepting this agreement, it further signifies my intention to relieve and indemnify GO, its owners, officers, directors, employees, agents, contractors, and subcontractors from any liability for personal injury, property damage, or wrongful death which I might suffer during my participation in the scheduled tour package.
The group and its passengers accept any reasonable directives given the course of the tour. In the case of a passenger or passengers conducting themselves in a prejudicial manner to other passengers and or vendors and or other people despite repeated warnings to cease the conduct the passenger or passengers can be expelled from the tour and will have to assume any related costs to returning safely home. No refund would be given for the unused portions of the trip.